Business Tips

We asked salon veteran Karl Ross for insight around hiring and mentoring juniors, taken from his 20 years in the salon business.

The most expensive 6 words for the owner of a business are: “We’ve always done it this way”. In this post (read time 2:45) I share how change can be used to improve the way you do business.

Jazz Pampling was in Auckland recently teaching a brow sculpting masterclass. We caught up with her to chat about the importance of education in the beauty industry.

There are a myriad of free social media management tools out there that can help you save time and money. Let’s take a look at some of the best!

Salon owners come across opportunities to help their clients on a daily basis. In this post (read time 2:00) I explain how to recognise these opportunities.

Mel Morris looks at how to keep existing clients from going cold towards your services.

A good spa menu will help clients decide what sort of treatments they’d like. When done exceptionally well, a menu will even sell treatments for you.

Every salon and spa wants to go the extra mile to make their client’s day. You need to surprise and delight your clients in order to succeed.

Salons actually don’t sell haircuts, they sell time…and finding 15 minutes in your appointment book could make you $23,000.

An improvement by 2% in the number of clients that you retain, is equal to a 10% decrease in costs.

Spa decor has a huge impact on making clients feel welcome and ensuring they come back. Here’s some tips on what to do…and what to avoid.

Reuben Yonatan breaks down the best sales KPIs to be tracking as a spa business.