What’s new in Timely

The wait is over. Tap to Pay is officially live in the UK, letting you transform your iPhone into a payment terminal and accept payments anywhere, anytime.  Timely now offers Tap to Pay in Australia and the UK – stay …

We’ve been working behind the scenes to deliver a better, faster, and more streamlined calendar experience for you, designed with accessibility and ease-of-use at its core.  Our goal? To ensure that everyone—no matter how they work or what their needs …

Tap to Pay gives you the power to accept payments anytime, anywhere, by turning your iPhone into a payment terminal.   It’s so easy to set up and your clients will love how smooth and seamless the payment process is.  Currently …

Surcharging with TimelyPay terminals has arrived in Australia and New Zealand, so you can start passing on in-salon card processing fees to your clients. Our new surcharge feature gives you the option to offset the cost of card processing fees …

We’ve made some exciting improvements to our SMS campaigns, so it’s easier to target the right clients and fill your calendar. What’s new? Thanks to your feedback, we’ve improved our SMS tools so they better meet your needs. Real-time client …

We’ve given our help centre a makeover so it’s easier than ever to get the support you need.  What’s new? Improved help centre Our new smart search bar helps you find the answers you need instantly. Simply type in your …

Welcome to our product update! In 2023, we invested in some big under-the-hood upgrades, ensuring a faster, more stable, and reliable experience. In doing this, we’ve laid the groundwork for some exciting developments. This year, we’re all about innovations that …

• Removed checkboxes for HIV and birthmarks/vitiligo
• Combined Hepatitis and blood disorders into one box
• Added ‘recent’ to the questions about sunburn, abrasions and bruises
• Added a question about currently suffering from a bacterial, viral or fungal infection
• Changed “breastfeeding” to “nursing”
• Added vaping to the smoking questions

We’ve added more options for automatically sending your Timely Consult forms to clients before their appointments! When you create a rule for automatically sending forms from your Consult library, you’ll now have the option to send the form at the …

You asked, we listened! We’re changing your TimelyPay payouts so you get faster access to the money you’ve made over the weekend.    We know Monday is your salon admin day –  you’ve got bills and wages to pay, and …

Meet TimelyPay terminals, our new card readers, giving you a professional way to take in-salon payments. Our Terminals integrate directly with Timely and TimelyPay, giving you loads of great benefits: No room for error Because everything’s connected to Timely, you …

We’re so thrilled to let you know that you’ll now receive notifications when clients add themselves to your waitlist!  From now on when a client adds themselves to your online waitlist you’ll get a notification on your calendar letting you know …

Payouts through TimelyPay are faster than ever before. You can now get your settled payments in your bank account as fast as the next business day. No more waiting around for client’s payments to process and no more confusion about …

• The Transaction type column has become way more informative so you can see at a glance how you’ve taken each payment - either online or in-store as cardless checkout.
• A new column Fee rate has been added that shows the TimelyPay fee rate that was applied to each transaction.
• Each page now shows up to 100 entries as opposed to 10 so you don’t need to jump between the pages to see all your transactions.
• To make it easier for you to find the TimelyPay transaction history, on top of the TimelyPay page we’re also surfacing it in the Financial reports section in Reports.

Your waitlist is a fantastic way to fill last minute spots in your calendar and offer loyal clients sought after treatment times. However, most clients will really only be interested in sitting on your waitlist for a few weeks; beyond that they can make an appointment the old fashioned way and come in at a time that suits them. This can mean that your waitlist gets clogged up with old requests that are no longer relevant making it harder to find the clients who really do want to come in ASAP.

To help you keep your list fresh, we’ve introduced a new auto-expiry feature to archive old requests. From today, your waitlist will only show recent, valuable requests, and we have cleaned up any old, out of date requests. The default expiry period is 8 weeks, though you can choose to set a custom expiry time, or turn off this feature entire.

We have made some cosmetic changes to the waitlist settings page. Activate your waitlist now to charge up your booking leads.

Keep your eyes peeled for more additions in this space, coming soon!

• Service Prices were being shown even if "Visible on Calendar Only" setting was enabled, this is fixed now.
• Some fixes to the Tiered Price range shown for Services.
• Service was shown when the Resource has been deleted at that location, this is no longer the case

• The number of weeks a client has been absent for
• The number appointments
• Next appointment date
• Staff assigned to the next appointment and
• Staff assigned to the last appointment

• You have exceeded the maximum number of 30 merge fields for this list
• This account has been deactivated
• Your API key may be invalid, or you've attempted to access the wrong datacenter
• XXX has signed up to a lot of lists very recently
• XXX is already a list member
• A Merge Field with the tag XXX
• Your merge fields were invalid
• You can only update email addresses for members with a status of XXX
• It already exists on the list
• Was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
• Your account is currently under maintenance. Please check back later

The all new Timely stock app is now available for free download for iOS devices  from the Apple app store. It empowers you to get your stock related tasks done quick and easy with an advanced set of features combining …

Our latest upgrade to tiered pricing enables you to apply tiered pricing for services within service groups. You will still have the option to define fixed prices for services within a service group as well! WHAT IS TIERED PRICING Assign …

At Timely we believe that everyone deserves a safe and supportive environment, and all people have the right to feel like they belong. Surfacing pronouns is a small step that can have a big impact on staff and clients at …

Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s …

We’re thrilled to announce that customers on Timely’s Build plan now have access to our industry leading payments system – TimelyPay! What is TimelyPay? TimelyPay is the easiest instore and online payment experience for both you and your clients. Designed …

Our new and improved packages are now available to all Timely customers! We’ve rolled out big changes to the way packages are sold, redeemed and most importantly tracked – and your account is going to LOVE you for it! What …

Did you know voucher sales through Timely are 480% higher in December than in any other month? Online voucher sales not only provide a second stream of income over the busy holiday period, but they help you discover new clients …

Frustrated by clients removing their saved card details so you can’t charge a cancellation fee when they don’t show up? This won’t happen again! From now on, if you have card capture enabled as a part of your online booking …

At Timely our goal is to support your business’ evolving needs and help keep you and your clients safe. To assist you with new business conditions around vaccine requirements for your clients, we are introducing a new optional setting for …

As much as we try and always go above and beyond to create the very best experience for our clients, every business will come across problem clients who need to be handled differently. Some clients may consistently fail to turn …

In service industries such as hair, beauty and medi-spa, experience matters.  When clients book they expect to be able to see the seniority of the person performing their service, and as practitioners, your team expects to compensated accordingly. A robust …

Simplify the booking process for your most important clients with new VIP services. Reward your VIPs by offering them exclusive VIP only services, special pricing and deposit policies on VIP services compared to regular services, or allow them to book …

We’ve updated our colours to reflect our Timely brand, which have a much more clean and modern look, and we’ve ensured our text and buttons meet accessibility colour contrast guidelines for easy viewing. This change is purely cosmetic and no …

• Enter custom text into Staff > Edit Staff Member > Confirmation and reminder emails input.
• Enter custom text into Setup > Email Settings > Additional Text.
• Enter custom text into Setup > Online Payment Custom Cancellation Terms.

• Applying promo codes from the appointment modal.
• Report updates to split out promo code discounts from other discounts.
• A minimum spend rule to control how much must be sold to receive a discount, when setting up a code.
• Further display refinements and polish.

From today European users will be able to access everything that TimelyPay has to offer! Take a look at all the great features now available with TimelyPay! Revenue Protection Timely has two great options to help reduce your no shows …

Everyone likes to feel like they’re getting a good deal. With Timely you can now create custom promo codes to reward your clients, encourage bookings and help support your goals! What is a promo code? A promo code is a …

We’ve received some awesome feedback regarding your clients on the receiving end for Gift vouchers (or recipients) would often mistake the email as the gift voucher and the attachment file for GV would go unnoticeable during the redemption process. On …

We now allow notification messages to be setup to send pencilled-in sms or email to clients. From the settings page for Customer messages > Add a message, select the “Appointment pencilled-in” message type to add this notification.

We’ve added another industry expert form to our Consult Expert tab, this time Jazz Pampling! This form is all about getting the full picture of a client’s new brows before they come to the business.

We’ve released a new version of the Android app that fixes a number of issues the previous version faced – including new sales flow, being able to upload customer photos, and being able to contact our support team from within …

Businesses using TimelyPay are now able save a credit card and use it to pay for the sale all in one smooth step. Check out this help doc for more information.

• Making sure when just a recipient name is added that the voucher isn't linked to a specific customer. Previously we were searching the client list and attaching a gift voucher to an existing record if it matched the entered client name.
• Recipient name can be left blank on gift vouchers. This change lets you leave the recipient field blank if required, great for situations where who the voucher is for, might not yet be known.
• Improve display on the sale complete page when there is no recipient name on a gift voucher. This change supports the previous one, improving the display of a just purchased gift voucher to account for the fact that there is no recipient specified.
• No longer automatically email the gift voucher to the sending/purchasing client Previously we would always email the sender the gift voucher if they had an email, we now only send an email if the user explicitly chooses to at the end of the sale

Looking for a detailed guide? Click here for a step-by-step walk-through of the new checkout and it’s key features. Even better Gift Vouchers  We know gift vouchers are super important to our customers and their clients, so we’ve made a …