Customer Stories

Working in the hair industry isn’t always easy. Drug and alcohol abuse, insane hours, and a lack of inclusion can leave people to burnout and even worse. To understand the struggles in the industry, we hosted a panel of hair dressing superstars who spoke openly and honestly about trying to find their way in the industry. 

When aesthetics salon Smooth and Simple got started with TimelyPay, they wanted an all-in-one payment solution that transformed the way they ran their business. And they found it.

From the chaos of handwritten notes to a sleek, professional system that delivers the ultimate customer experience…. see how Jessica Mee Medispa made the switch to Timely and has never looked back.

Meet our newest global ambassador, award-winning educator and hair stylist, Charlene Fernandez.

We’re delighted to welcome our latest global ambassador, hairdresser Kobi Bokshish, owner and creative director of Intershape.

No-shows and last-minute cancellations can have a big impact on your income. What if we told you there was a tried-and-tested method to help manage no-shows? Melanie Wallace, UK Marketing Manager at Timely Business Management Software, explains why online deposits could be a game-changer for your small business.

Business Management Software, Timely is delighted to announce the appointment of its latest Brand Ambassador, Sheridan Shaw.

When it comes to ensuring clients from the gender diverse community feel safe, heard, understood and accepted, few salon owners are working harder and with more passion for the cause than Mamawest Creative Director Sheridan Rose Shaw (she/her).

10 years after starting RCNQ, Rob decided to do something to effect change within the hair and beauty industry – finding inspiration in another global movement for inclusivity and diversity.

Carmen McNamara owns the award winning Australian clinic; Skin Fairy. A loyal Timely customer with 15 years of experience in the beauty industry in Australia and London; we talked to Carmen about building a successful business, finding work-life balance, and her favourite Timely features. You don’t want to miss Carmen’s story!

From a 15-year-old highschool dropout to a highly successful salon owner, Tyson Mendes is one to watch. Now, his Pearl Blonde salon in Prahran, Melbourne is two years old. He’s been using Timely since they opened, but prior to opening his salon he used free software.

When your salon saves water, is powered by 100% renewable energy, and is cruelty-free and vegan, it makes sense to be paperless too. Salon owner Jason Donnelly uses our Consult app to manage all his client records, but it hasn’t always been that way. Find out what it’s like to switch from paper forms to Consult and how it can save you time, money, and give you peace of mind.